New Clients: Getting Started

Step by Step

  1. Learn about counseling: Read the FAQ about Counseling.
  2. Learn about my Specialties. If I am not able to provide service for your situation, I may be able to give you information about another provider who may be able to meet your needs; however, I cannot guarantee that any suggestions I provide will fit your needs.
  3. Find out about our Hours for Appointments to learn if our schedule will meet your needs.
  4. Find out about our Fees and Payments.
  5. Look at the office Location information to determine if you will have any difficulties getting to our office.
  6. Call Kristen at (503) 766-9083 to talk about your counseling needs, scheduling, questions, and concerns.
  7. Go to Forms for Appointments and review the forms that pertain to you. You will need to fill out the forms and sign them electronically after we talk via phone to discuss services.
  8. Get the door code from your counselor. The front door of the building is locked for security purposes, and you will need to enter a code to unlock the door.

Common Concerns of New Clients Who Want to Make that First Appointment

What if I’m scared to call?

No problem! I’ve been afraid to make difficult phone calls too, so I understand. I typically don’t answer my phone during incoming calls (I may be working with clients, driving, etc.), so your call will likely go to voicemail. You can call and leave a message, and I can call you back. You can also call, listen to the voicemail greeting and hang up, or you can call and hang up right away. I will only call you back if you leave a message, so you can feel free to take little steps to build up your courage to leave a message.

What if you do answer the phone, and I’m not ready to talk?

You can say “hi,” tell me “I’ll call back later,” or just hang up without saying anything. It’s really OK. I don’t mind.

What if somebody else answers the phone?

I am the only person who answers my business phone.

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